Username is your unit number with no spaces or dashes, for example CH90.

To get or check your password, text the word epcr to the Patient Callback number and it will text back your password.

To change your password, text epcr password followed by your new password.

Chevrah Hatzalah EMS Agency code: 7191

Download

• Creative ePCR for iPhone
• Creative ePCR for Android

This is the organization-wide Member App, which is separate from this app.

Download or update at app.hatzalah.org. Current release is version 2.1.101.

Handle these in the app instead of over the air

• Dispositions
• Assigning your bus
• Requests for buses, ALS, or coordinators
• Base updates

Dispositions

• Not transported: RMA, Corrected, Unfounded, EMS, Commercial, DOA
• Transported with no bus assigned: assign the bus first using Assign Bus in the shortcut menu
• Transported with a bus but no hospital: select Transported and assign a hospital
• Bus responded and returned without transport: select Bus Back Home to put the bus back in service. The call stays open until the final disposition is submitted

During a call you do not need to open Call Info. Tap the information icon in the bottom-right corner, or press and hold Call Info, to get the same quick update options.

Troubleshooting

• Not working right after an update, such as no notifications: log out and log back in. You will need to change your password.
• iPhone showing "App not available": delete the app and reinstall it from app.hatzalah.org. This is an expired security certificate, which is renewed yearly.
• iPhone may also need the developer trusted: Settings, General, Profiles or Profiles & Device Management, then tap the developer profile under Enterprise App and confirm.
• Android showing "App not installed": uninstall the current version, then install the new one.

Report problems through Feedback inside that app with a screenshot, or email appsupport@hatzalah.org.